Delivery and Refund Policy

Last updated 6 November 2026

This page says how the work is delivered, what is refundable, what is not, and how to cancel. It goes with the terms. In short: your site is live within 7 working days of us getting your content, you can cancel any time with 30 days' notice, there is no exit fee, and your domain and content stay yours.

Delivery

• Everything we sell is a service, delivered digitally: the design and build of your website, its hosting, and its upkeep. Nothing physical is shipped, so there are no shipping fees and no delivery address is needed.
• Work starts once the set-up fee is paid. Within one working day of payment we email you to arrange a short chat and collect what we need: your hours, prices, services and any photos you have.
• Your site is live on your own domain within 7 working days of receiving your content. If something on your side holds that up, for example photos that are still to come, we tell you and we agree a new date.
• The monthly fee starts on the day the site goes live, and is billed monthly in advance from that day.

The set-up fee

• If you cancel before we have shared the first design with you, the set-up fee is refunded in full.
• Once we have shared the first design, the set-up fee is non-refundable. By then the work has been done.

The monthly fee

• The monthly fee is billed in advance. There are no refunds for part of a month.
• Cancelling stops future billing. You are not charged again after the end of your 30 day notice period.

The uptime guarantee

If your site is down for more than 24 hours in any month, that month's fee is refunded. If that happens, we refund that month's fee to the card or account you paid from. You do not need to ask, but you can.

How to cancel

• Email andrew@halfpenny.ie, call +353 87 326 9923 (Monday to Friday, 9am to 6pm) or WhatsApp us. Say which business the site is for.
• Your notice period is 30 days from the day we receive the message. We confirm the end date in writing.
• Billing stops at the end of the notice period, and the site comes down then.
• Your domain stays in your name. Ask us and we will hand over your content and your customer data.

How to ask for a refund

• Email or phone us using the details above, and say what the refund is for.
• We reply within 2 working days.
• Refunds go back to the original payment method within 10 working days of being agreed. Your bank or card issuer may take a few more days to show it.

Questions

If something here does not cover your situation, ask. Email andrew@halfpenny.ie or call +353 87 326 9923, Monday to Friday, 9am to 6pm.