Can I change things myself?
Yes. Your edit page opens from a secure link in your email, with no password to remember. You can change hours, prices, services, photos and announcements from your phone, and the change is live when you save. Anything you would rather not touch, send to us and we make the change.
Do I need another booking app?
No. Online booking is built into your website and included in your plan. Customers book on your site at any hour, and the booking comes straight to you. There is no second subscription and no commission on each booking.
Can I close for holidays or add walk-ins?
Yes, from your phone in seconds. Close for a week, shut for a bank holiday or add a walk-in to the day, and your website and your calendar stay in step.
Do customers pay online?
Not unless you want them to. Booking is free for the customer. With Complete you can ask for a deposit at booking, which suits tattoo studios and other longer appointments.
What is AI search and do I need it?
AI search means tools such as ChatGPT, Perplexity and Google AI answering a question like 'best barber near me' directly, instead of showing a list of links. A growing share of customers use them. We make sure those tools can describe your business correctly, with your real hours and prices.
What does the chat assistant actually say?
Only what comes from your own approved information: hours, prices, services and your questions and answers. If it cannot answer something, it offers to pass the customer to you on WhatsApp. You can read every conversation and correct anything.
Can AI assistants really book with me?
Yes. We connect your booking calendar to AI assistants using a standard method called MCP, which is simply a way for software to talk to your booking system. A customer can ask ChatGPT or Claude to book, the assistant checks your availability and makes the booking, and it appears in your calendar like any other.
Who pays for Google Ads?
You do, directly to Google. We set up and manage the campaign, but the ad spend is billed by Google to your own card. It never passes through us.
Do I keep my customer data if I leave?
Yes. You own your domain, your content and your customer data, including your booking history. Cancel with 30 days' notice and we hand everything over.
What if I already use Fresha or another booking system?
We connect your site to the system you already use rather than replace it. If it is doing the job, we will say so.
What counts as a small change?
A change that takes under 30 minutes, such as new prices, a new photo, holiday hours or a new staff member. Larger work is quoted before we start.
Is there a contract length?
No. Cancel at any time with 30 days' notice. There is no exit fee.
Do your prices include VAT?
Prices are shown excluding VAT. VAT is charged on top.
How quickly can the site be live?
Most sites are live within a few days of the briefing. If your photos and prices are ready, sooner.
What do you need from me?
A short briefing, your opening hours, your prices and any photos you already have. If you have no photos, we will tell you exactly what to take on your phone, or arrange a photographer.
Do you build online shops?
Yes, as an add-on to either plan: products, stock, click and collect and delivery. Tell us what you sell and we will recommend the right set-up.
What if I already have a website?
If you already have a domain, we use it. If the existing site is doing its job, we will say so. In most cases a clean rebuild is quicker and better value than rescuing an unfinished site.
Can you build something that is not on the list?
Yes. If it can be built into a website, we can scope it: a quote calculator, a members' area, a stock list, or a connection to software you already use. We agree the scope and the price with you before any work starts.